1. All our items come with a 30 Day Money Back Guarantee (excluding delivery charges). When returning goods, items must be placed in it's Original Packaging. Return freight is the responsibilty of the buyer.
2. Items not returned in original packaging, subjected to damage whilst in transit, soiled or generally not in original condition when returned. Will be examined and if deemed not in original condition, we may deduct the costs from the amount refunded.
3. Items must be returned within 30 days from the purchase date.
4. The 30 day Money Back Guarantee is offered with our Bio-Ethanol Fireplace range, however once lit this affects the original condition of the item. We are happy to refund the cost of the item, however the cost of the burner box will not be refunded (between $60-$75) if you are not happy with the product, please DO NOT light as per our 30 Day Money Back policy, where item must be returned in ORIGINAL CONDITION.