Deluxe Products have been in operation since 2001, and we have taken into account customers feedbacks and our selling experience to source only high quality, good value products. We are a reputable company, and sell to customers Australia wide all our items are backed by a no questions asked 30 Day Money back guarantee, which is a rare find for online sellers. We also offer great warranty terms, And offer you the peace of mind of full email and phone support.

Deluxe Products are very flexible and have several payment methods. We accept Credit Card, Cash or EFTPOS on Pick Up, Cheque, Bank Deposit, Money Order, and Paypal. Online payment methods are by Credit Card or Paypal. You are welcome to place an order during our business hours over the phone, or come into our showroom located in Seven Hills to view, pay and pick up items which are in stock. Please note if paying by cheque, bank deposit, paypal Or money order then the appropriate processing times will apply.

If an order is finalised prior to 11:30am on a business day we will dispatch the goods on the same day. Any orders placed after this time will be dispatched the following working day, provided the item is currently Available in stock. Orders will take up to 10 working days to arrive, for major capital cities the item will arrive in a shorter time, then for those in outer metro or remote areas. For Sydney metro customers, most orders finalised prior to 11:30am on a business day will be delivered the same day, and any orders processed after this time will arrive the next business day (This may not apply to some items). If an item has not arrived after 10 business days, please contact deluxe products on 1300 033 589, and we will follow up with our couriers.

Yes, you are welcome to organise your own courier for pick up. If you wish to organise your own courier, please advise Deluxe Products and be sure to advise your courier of your delivery details. You are also welcome to pick up the item From our Seven Hills office from 9:00am- 5:00pm Monday to Friday.

A delivery calculator is available on every page located under products dimensions, to determine the appropriate delivery costs to your location. Simply enter your postcode and click go! (please do not press enter as it will Not generate a charge). Delivery is calculated on the size of the packaging not the weight, and is determined by the location of where you are situated from Seven Hills Sydney. Ares classifications are determined as per our couriers zoning guides.

Yes, as our couriers charge by the size of each carton each separate order will attract a delivery charge. We do not make profit on deliveries, however we are happy to offer you a combined shipping discount for every additional item purchased.

In some instances an able bodied person will need to be home to assist the driver to lift the item off his vehicle due to OH&S, this applies to ALL items over 25kgs especially. We also require someone to be home for delivery to sign The consignment and to ensure it has been delivered in good condition and not damaged whilst in transit. In special circumstances you may ask the courier to leave the item if no one is home, please bear in mind if the item has been damaged, please bear in mind this may delay the returns process for items which have been damaged in transit, as it is easier to reject the delivery if someone is home to check the product. If you have authorized for the item to be left at your premises without a signature, Deluxe Products will not take responsibility if our courier advises an item has been delivered but it has not been received by the you.

When an order is made for interstate and outer metro NSW, our courier will call you 24 hours prior to the scheduled delivery to arrange a suitable day. Unfortunately as couriers operate on a run sheet, they are unable to specify a time Or a time frame, deliveries will occur on the specified day business day during business hours. Generally our courier drivers will not be able to call you on the day of delivery to advise you the product is on the way, we will do our best to note this on the consignment and our courier will endeavour to call you, however we cannot guarantee you this will occur. Sydney Metro customers will receive a call on the day of delivery to confirm availability, and item will be delivered up to 4hours after you have received the confirmation call.

Unfortunately, due to OH&S our couriers will not take the item inside your home, it is important to keep this in mind at the time of delivery as the driver will only take the item to your door.

It is important to supply Deluxe Products with a correct contactable telephone number at the time of sale, this is so our courier will be able to organise a suitable time of delivery with you. If you are not home to accept the delivery, our courier will leave a card and attempt delivery 48 hrs later. If you have confirmed to be home the second time around and you were not home to accept the delivery, then you will be required to pay a redelivery fee.
For Sydney metro customers, stock will leave our warehouse straight to your door, if you have confirmed that you will be home for the delivery and have failed to be home then you will be required to pay a re-delivery fee. A fee will also apply, if the driver appears at your premises, and is required to wait as you are not home.

If an item has been delivered, and it clearly appears damaged it is important to further investigate before you sign the acceptance of delivery. If it is in an acceptable condition please note on the consignment that the packaging is damaged and cross out received in good condition. If the item has been severely damaged, please reject the delivery and contact us. We will then organise a replacement to be sent out to you at the earliest convenience.
If an item does arrive in good condition, please check the item within 7 days and contact us straight away if there are any problems. This will ensure we send out a replacement item to you at the earliest convenience, and erases any delays. If an item is not checked within 7 days, and it is not in working condition we will endeavour to repair the item first prior to issuing a replacement and return costs will be the responsibility of the buyer.

Deluxe Products will take the appropriate measures to rectify the situation, and we will send out the correct parts for repairs. We have full phone support available during business hours 5 days a week to assist you to resolve the situation. We have full on-site warranty available for our VinoVault wine fridges, where we will arrange an authorised technician in your area to conduct the repairs. If your warranty period has expired, you are still welcome to purchase parts from Deluxe Products as we have most parts readily available on hand.